Payment Terms and Cancellation Policy
Fees are agreed in advance of the appointment and are paid in full before the FIRST consultation or first session of a group programme. Payments can be made by:
1) Bank transfer
2) TWINT
3) Credit card or debit card via STRIPE in the Practice Better App.
There is a monthly payment option for packages agreed for greater than 12 weeks duration (excluding tests) at the discretion of the NT.
Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full.
Packages
In the case of advance payments for packages or Gift Certificates, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to contact@nutrianahita.co.uk . The Nutritional Therapist will refund any monies paid before cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the NT will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation.
Exception to Refund Policy as of 30/09/2025
Where an agreement has been made in advance for pre-work to be carried out (for example, the analysis of genetic information or other preparatory assessments) and a specific fee agreed, please note that if you subsequently decide not to proceed, only 50% of the fee will be refunded. This is because the practitioner will already have invested professional time and expertise into the agreed work.